Regulatory identity
- Legal name
- Maitry Finance Limited
- Category
- Non-Banking Financial Company (NBFC)
- RBI Registration No.
- B-05.06619
- CIN
- U65993WB1988PLC045122
- Registered office
- Room No. 1, Premises No. Village Faleya, PO Biswararnbha, PS Purbasthali, District Purba Burdwan, West Bengal - 713513
- Corporate office
- 23A NS Road, Fortuna Tower, 7th Floor, Room No. 29, Kolkata - 700001
- Grievance Redressal Officer
- Mohit Agarwal · grievance@maitryfin.com
- Nodal Officer
- Mohit Agarwal · nodal@maitryfin.com
Lending policies
Fair Practices Code
The standards we follow in processing loan applications, setting terms, disbursing, recovering dues and handling complaints.
Interest Rate Policy
How we arrive at the interest rate on a loan, how risk is graded, and how fees, penal charges and prepayment charges work.
Key Facts Statement (KFS)
The one-page summary of cost, charges and terms you receive before accepting any loan, and the format we use.
Credit Policy
Who can borrow from us, how applications are assessed, and the common reasons an application may be declined.
Digital Lending Statement
How we follow the Reserve Bank of India (Digital Lending) Directions, 2025 when you borrow from us online.
Rates & Terms
A plain summary of how interest, fees, penal charges, tenure and prepayment work on our loans.
Customer protection
Grievance Redressal Policy
How to raise a complaint, who handles it at each level, the timelines we follow, and when to approach the RBI Ombudsman.
RBI Integrated Ombudsman Scheme
What the Reserve Bank – Integrated Ombudsman Scheme, 2021 is, when you can use it, and how to file a complaint.
Refund & Cancellation Policy
How to cancel a loan before or shortly after disbursal, and when and how refunds are made.
Lending Partners (LSPs, DLAs & Recovery Agencies)
The Lending Service Providers, Digital Lending Apps and recovery agencies we work with, disclosed as RBI requires.
Data, legal & compliance
Privacy Policy
What personal data we collect, why, who we share it with, how long we keep it, and your rights under the DPDP Act, 2023.
Terms & Conditions
The terms that govern your use of this website and your application for a loan from us.
KYC & Anti-Money Laundering Policy
How we verify customer identity and guard against money laundering and the financing of terrorism.