Level 1
Grievance Redressal Officer
Start here for any complaint about our products or services. We aim to resolve it within 30 days of receipt.
- Mohit Agarwal
- grievance@maitryfin.com
- 033 4602 3312
- 23A NS Road, Fortuna Tower, 7th Floor, Room No. 29, Kolkata - 700001
Level 2
Nodal Officer
If your complaint is not resolved within 30 days, or you are not satisfied with the resolution, escalate it here.
- Mohit Agarwal
- nodal@maitryfin.com
- 033 4602 3312
- 23A NS Road, Fortuna Tower, 7th Floor, Room No. 29, Kolkata - 700001
Level 3
RBI Ombudsman
If your complaint is not redressed within 30 days of filing, or you are not satisfied with our response, you may complain under the Reserve Bank – Integrated Ombudsman Scheme, 2021.
- https://cms.rbi.org.in
- CRPC@rbi.org.in
- Toll-free 14448
- Centralised Receipt and Processing Centre, Reserve Bank of India, 4th Floor, Sector 17, Chandigarh - 160017
Turnaround time
As per RBI guidelines, all complaints received are expected to be resolved within a maximum period of 30 days from the date of receipt. If your complaint is not resolved within this period, you may approach the RBI Ombudsman as detailed above.